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Services Outage Credit

New Poster

Services Outage Credit

We were without power/cable, phone & internet services from 2/15-2/18. How do I get a credit on my bill? Other posts I've seen make it seem so easy to request credit from My Account App, but that's not the case. With everything else going on, this is one more very frustrating and confusing thing that shouldnt be so difficult.

Official Employee

Re: Services Outage Credit

Hello, @1_taylor. Welcome to the Xfinity Community Forums! I hate to hear that your service was down from 02/15 - 02/18 and that you've been having such a frustrating time requesting a credit. Please send me a Private Message with your first and last name, as well as your service address and I would be more than happy to help!


To send a private message, click my name "ComcastPeter", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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