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Service outage during winter strom

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Service outage during winter strom

Hi, I lost service from February 15 to 18, 2021 during the Winter Storm Uri. I am requesting an outage credit.
Official Employee

Re: Service outage during winter strom

Thank you for reaching out to us on the Forums. I'll be happy to look into this further for you. You are in the right place for help. I am sad to hear that you had service issues.


Could you please send me a private message with your first and last name? To send me a private message, please click on my name (ComcastDaryl) and then click "Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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