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Service cancellation

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Frequent Visitor

Service cancellation

I have a question about my mom’s service. If she cancels her service, can she keep using her comcast.net email address?
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Gold Problem Solver

Re: Service cancellation

You can continue to use Comcast.net email addresses if you log into each of them in the 90 day period prior to disconnecting service. Each email address will remain active as long as you access it at least once every nine months.

See https://www.xfinity.com/support/articles/email-only-faqs
and https://www.xfinity.com/support/articles/using-email-only