New Poster
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1 Message
Service Outage Credit
Hello, it is my understanding that I can receive credit for days that my service was out due to the winter storm. I am in Houston Texas and did not have service from Sunday evening 1/14 to Wednesday 1/17. Please let me know if a credit is possible. Thank you!
XfinityMichaelC
Administrator
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4.4K Messages
4 years ago
Greetings, @hannahleigh1203! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were without services for a few days. I can't begin to imagine how it was going through that storm, but glad to see you are ok! You have come to the right place. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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XfinityEmilyB
Official Employee
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2.1K Messages
4 years ago
Thank you so much for working with us in the forums today, @hannahleigh1203! It was a pleasure getting the appropriate credit applied to your account. You can definitely create a new public post if you ever need anything going forward! Good luck with the move and have a great day :).
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