hannahleigh1203's profile

New Poster

 • 

1 Message

Thursday, February 18th, 2021 3:00 PM

Closed

Service Outage Credit

Hello, it is my understanding that I can receive credit for days that my service was out due to the winter storm. I am in Houston Texas and did not have service from Sunday evening 1/14 to Wednesday 1/17. Please let me know if a credit is possible. Thank you!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Administrator

 • 

4.4K Messages

4 years ago

Greetings, @hannahleigh1203! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were without services for a few days. I can't begin to imagine how it was going through that storm, but glad to see you are ok! You have come to the right place. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

Official Employee

 • 

2.1K Messages

4 years ago

Thank you so much for working with us in the forums today, @hannahleigh1203! It was a pleasure getting the appropriate credit applied to your account. You can definitely create a new public post if you ever need anything going forward! Good luck with the move and have a great day :). 

forum icon

New to the Community?

Start Here