mrmickey's profile

Frequent Visitor

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7 Messages

Tuesday, February 9th, 2021 4:00 AM

Closed

Seasonal hold end date

I want to change the end date of the Seasonal Hold on my account. I spoke to a
Comcast agent a few times but  was unable to get this done, and you can't do
it online.. The current end date is 3/31/2021, I want to change it to now, 2/9/2021.
Thank you for your help.

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Contributor

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350 Messages

4 years ago

@mrmickey

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

Frequent Visitor

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7 Messages

4 years ago

I won't be able to get home to test the equipment for months. I will respond when i do

thanks

Official Employee

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800 Messages

4 years ago

No worries! Please reach out to us when you are ready to change the seasonal hold date and have the opportunity to check the equipment, we will be here and glad to help!

 

In the meantime, stay safe and well!

Visitor

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1 Message

4 years ago

want to change the date on seasonal hold longer

Problem Solver

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1.1K Messages

Hey there, @user_8e1a53. I'd be happy to see if we can extend the seasonal hold date longer for you. Can you send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

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