Christieh0112's profile

Regular Visitor

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4 Messages

Monday, January 18th, 2021 6:00 AM

Closed

Savings for Existing Customers?

I can no longer afford to keep paying $300+ a month for services and channels I don’t need, want, or use. I would like to know if there are any low cost options for existing customers. It seems that only new customers are offered a fair price on a bundle or promotion and not the loyal customers who have been with Comcast/Xfinity for more than 20 years. I would like to see about getting or new plan or downgrading my services. Thank you.

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Frequent Visitor

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14 Messages

4 years ago

I have been trying for months to find a comcast rep to help me lower my bill as well. It seems like a lost cause. They only reward new customers with savings. 

Expert

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31.9K Messages

4 years ago

@Christieh0112 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Problem Solver

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1.3K Messages

4 years ago

@Christieh0112 Sorry for the lack of reply, but please send us a message by clicking on my profile name and then selecting "send a message." We'll be there to help. 

Regular Visitor

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4 Messages

4 years ago

Still no reply from Comcast
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