Said they buried service line but never did

[wownub77]

So I been trying to get a hold of xfinity about a service line they said they buried but they did not bury. The utility service come out and marked yard many many days ago but no one has showed to bury it. The line runs through my neighbors yard and he is threatening to cut it if someone does not show and I cant get through to a service rep. They sure have no problem showing to install a service when ordered but dont take calls after that and im getting highly irritated.

[ComcastMichael]

Greetings, @wownub77! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your cable line has not been buried as of yet. As a homeowner myself, I would be frustrating to have a cable running through my yard! I would like to get to the bottom of this for you. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.