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I had to upgrade my service that now is suppose to include a box in my home. This is the second time of doing this. I have not received any equipment but my bill has increased. I am not paying until I receive the equipment I was promised

Official Employee


Hi, DRBOB60. That is extremely frustrating to hear about the multiple unsuccessful attempts of upgrading. You came to the right place for help! Were you upgrading on your own online, through the box prompts, or with a customer service representative?

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