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Routine System Maintenance Outage 7/29

a-mk
New Poster

Routine System Maintenance Outage 7/29

So just to be clear, Xfinity call out that agents are working from home during this Pandemic...  Well guess what so are a lot of others including myself.    

 

If you are going to have a  Routine System Maintenance Outage for 6 hours why it is not posted or planned out with Customers in advance?  
It makes it a little difficult to work from home when you (Xfinity) can't keep my services up.  

 

Thanks for letting me explain to my employer that I was not able to work tonight because of poor planning and visibility on your behalf and to add insult to injury your automated system told me to find a Xfinity hotspot as a work around… Well my entire area is out so what am I supposed to do go a town over and just drive around until I pickup some random household Xfinity signal and be that creepy person at 2:30 in the morning sitting in front of someone’s house.

Njenkins
New Poster

Re: Routine System Maintenance Outage 7/29

Yay, dealing with some "routine" maintenance today! Been down since 6 am, and I can't do any work from home and have to call in to meetings. Thanks Comcast, I'll be getting a discount or I'm cancelling my service.