Monday, 11/2 update (5 days after return): no changes, with the returned gateway device still showing under my return options via online account management. I'll reach out to the store pretty soon.
Hi, trrwilson. Thanks for visiting us here the Xfinity Forum Community. 🙂
Oh no! You're right that there can sometimes be a delay, but it shouldn't take too long to get scanned back into inventory. Did you happen to get a receipt at all?