Community Forum

Return modem I own??

Regular Visitor

Return modem I own??

I have a message I should swap out my modem for the best service.  They say this will not cost anything but I will need to return the old modem.  Since I own my own modem this doesn't really make sense.  I'm wondering if I really need to send them that modem and if it will really be free.  Also curious what the benefit is.  Thanks

Official Employee

Re: Return modem I own??

Hi there, @barrychaffin450


I can take a look at your account and see what is going on with your modem and why this notification was sent to you. 

Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!