Community Forum

Request for Credit Due to Outage

New Poster

Request for Credit Due to Outage

Hi, I would like to request a credit for service outage due to the winter storm in Texas. I did not have cable or internet. Thank you.
Official Employee

Re: Request for Credit Due to Outage

Hi, @NT2! I hope you're staying safe out there. You've reached the right team to assist with the credit for the service interruption you experienced. Please send us a private message so we can assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!