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Request credit for unplanned outages

Regular Visitor

Request credit for unplanned outages

How do I credited for xfinity internet and tv outage on 1/25/21 and today 1/27/21? Had to use my Xfinity mobile for a personal hotspot until service was restored. Now I'm also getting alerts that I am approaching my data limit on Xfinity mobile? Triple whammy. TV, Internet, and mobile.

Official Employee

Re: Request credit for unplanned outages

Good morning, rmceniry. So sorry to hear about the interruptions that you experienced. That's frustrating! We can take a look at your account and see what we can do about a credit for the downtime you experienced. To get started, please send me a PM with your first and last name. We will go from there. Thanks!


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


I am an Official Comcast Employee.
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