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Request credit for outage

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Request credit for outage

I live in the Houston area and we were without service for 2 days.

Official Employee

Re: Request credit for outage

Greetings, @Wackerfam1. Thanks for reaching out to us today! I'd love to help look into issuing a credit on the account for the downtime received. You have reached the best team to assist. Can you send me a PM with your name and address? 


To send me a private message, click on my name, "ComcastKorie," and then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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