Community Forum

Request credit due to outage

DavidT7832
New Poster

Request credit due to outage

Hello,
Need to know how can I receive credit for outage from 12/15-12/18 due to no power at my home in Houston,TX
ComcastTambrey
Official Employee

Re: Request credit due to outage

Hello, @DavidT7832. Welcome to the Xfinity Forums! It's great to hear your services have been returned. We would love to get you credited for the time you were offline. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Yokasta1523
New Poster

Re: Request credit due to outage

[EDIT: Removed Personal Information]..I would like credit for the days that I did not have service. Thanks

ComcastMarcos
Official Employee

Re: Request credit due to outage

Hello, @Yokasta1523, thank you for reaching out to our Forums for help with your credit concerns, you've come to the perfect place for help. I have your back on this and would be happy to take a look at any credit options we have for you. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!