Community Forum

Request For Credit

Regular Visitor

Request For Credit

I work from home and have been without internet since Tuesday, February 16, 2021 an would like to receive a credit. @xfinityoutage

Official Employee

Re: Request For Credit

Hello, @nhicks1, thank you for taking the time to reach out to us today. Working from home myself, I completely understand the importance of having a reliable internet connection! I am sorry to hear you have not been experiencing that reliability. Please rest assured, you have reached the right place! I can review the account and assist with getting to the bottom of that service interruption as well as assist with your credit request. 


Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

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