Community Forum

Request 4K box

Regular Visitor

Request 4K box

I would like to exchange a XiD-1 box for a XG1v4 so I can have 4K programming on two TVs. I can't find a way to do it online or with the chat assistant. Is there a agent monitor this forum that can assist?


Official Employee

Re: Request 4K box

Greetings, @gwnga! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We certainly understand wanting to take full potential of your TV. We would like to make sure we get the XG1v4 out to you. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!