Welcome to the Xfinity Forum, and thanks for your question, @Countcost. We appreciate your feedback! Depending on the symptoms and issue being reported, like in your situation, we'd need to gather your account details in a private message, which we don't want everyone to see. From there, we may also need to gather a few more pieces of sensitive info that shouldn't be posted publicly. However, I'm going to share this post with my team to make this a better experience for you and others who may need to know our final resolution.
Based on what you've reported, we recommend signing up for Two-Step Verification, a security measure that helps protect online access to My Account, Xfinity web pages, and most Xfinity apps by requiring a verification code in addition to an Xfinity ID and password to sign in.
Have you already enrolled?