I need to change my account and cannot seem to find the right place online. I need to remove / cancel the TV portion of my services and return the DVR. At the smae time I wish to keep the Internet portion of my services.
This will effectively remove the following charges from my bill:
DVR Equipment Fee
Broadcast TV Fee
I am currently under a 24-month contract that began in January 2019 and will complete in January 2021. Under normal circumstances I would be liable to a penalty charge for Early Termination Fee wherein if I were to disconnect my Xfinity TV during
the term of this Agreement. The amount of the early termination fee declines each month of
the Agreement. The fee starts at $230.00 beginning the month after the 30-day cancellation
period and decreases by $10.00 in each subsequent month. This would place my Early Termination Fee at around $30 by my estimate.
My contract also states that if i were to cancel my Services because I moved my residence to a location within a Comcast serviceable area and you reconnect to Xfinity (which I recently did) within 90 days of my Service disconnection at your current address (August 19th) , the amount of the early termination fee will be waived or credited.
This I would like to do:
Terminate the Xfinity TV portion of my contract but keep the Internet
Waive the Early Termination Fee
Setup a At-Home Pickup for the equipment (DVR and such)
Hi, flagshipone. Thank you for the detailed post. I can help with this. Please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I will respond from there. Thanks!