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Remove Xfi pods from old account

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New Poster

Remove Xfi pods from old account

Hi - 

I am trying to get the xfi pods removed from my old account so I can give them to a friend. Customer service isn't really sure about anything and can't give me a straight answer. 

I read you can disassociate them from your account through the xfi app but I have already returned my router and my account is canceled due to a move where xfinty was not an option. 

 

Is it possible yall could help me with this?

 

I saw this post had the same issue and looks like it got resolved by sending the pod serial numbers to engenring or something like that:

https://forums.xfinity.com/t5/Xfinity-xFi/XFi-pods-Unable-to-Remove-from-Account/m-p/3337274#M16984

 

Thanks! 

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New Poster

Re: Remove Xfi pods from old account

I have the same issue and question. Please answer and help.
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Official Employee

Re: Remove Xfi pods from old account

Hello All, thanks for reaching out to us on our Forums page. We would be more than happy to assist you with this xFi pod concern. Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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