Community Forum

Refusing Payment Plans

jasonsteven617
New Poster

Refusing Payment Plans

Why is Xfinity refusing to assist me with a payment plan after I cancelled services becasue i CANNOT AFFORD THE SERVICES? And, even after I called explaining that I cant afford it, still charged me for months of services that I never received. Stated that I never called to cancel the services (yet all my office calls are recorded).   Just confused on why xfinity has zero problems telling people they will not make a payment arraingement becaaue the account is cancelled and would rather mess someones credit up and not  help. Its almost like you guys set people up for this during covid just to get over on people. Doesnt make sense to  me at all. 

ComcastMorgan
Official Employee

Re: Refusing Payment Plans

Hi, jasonsteven617. We know how important keeping up with your bill is, especially during times like these. Are you hoping to set up a payment plan on the remaining balance you have leftover? Were you able to get all of your equipment returned?


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jasonsteven617
New Poster

Re: Refusing Payment Plans

I am returnng equipment today and yes I absolutely am willing to set up an arraingment. That is what I have been trying to do but have been advised on numerous occasions that I cannot and that my account will go to collections if I do not pay the balance in full. Doesnt make sense. 

jasonsteven617
New Poster

Re: Refusing Payment Plans

See you guys dont care about anything but $. Cannot even answer questions. Thanks but no thanks.  I will never pay you guys a dime. 

ComcastBillie
Official Employee

Re: Refusing Payment Plans

I can definitely understand your frustration, once an account is closed we aren't able to set up a payment arrangement. You mentioned that you were billed while you weren't able to use the services and I would love the opportunity to review your account with you and see how I might assist. Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.


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