Community Forum

Refund issues

Cruzl03
Regular Visitor

Refund issues

Ive been waiting for a refund due to me from when I had to cancel home security services because I moved from Xfinity since July 2020. I’ve called more than 10 times since then to see why I haven’t received the refund check. I always speak to someone overseas and each person I speak to always guarantee to me that a check will be going out in the mail. They’ve “attempted” to send me my refund check over 4 times, verified my address all those times, and till this day I have not received my refund check almost a year later. I spoke to a supervisor Jason who asked me for card info so they can issue a credit to my card but never seen a credit back to my account. I’ve spoke to another supervisor who said refunds can only be issued by check..... at this point I feel like I’m being lied to. If I am receiving my bills in the mail why have I not received my refund check that I’ve been waiting for almost a year now? You can’t keep blaming covid and mail being slow because I am getting these bills but NOT my refund check. This is terrible customer service. I need someone to help me clarify what the issue is.
ComcastJamesH
Official Employee

Re: Refund issues

Greetings! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to reach out to us. I'm sorry to hear you're still having issues with this refund, but you have definitely come to the right place for assistance. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

 

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.


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