Received a message about cancelling service - but I didn't

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@catherineb1 wrote:

I recieved an email this evening that my "cancellation request" was received and that today was my last day of service. I did not request to cancel service, and really need the internet to continue working from my apartment. The notice is also posted to my account, so it's not a phishing email. Please help me undo this faulty request!

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You need to call Customer Security Assurance.  They may be able to help you. Their phone number is (888) 565-4329.

I received the same message today - September 30, 2020. l did not cancel my subscription to xfinity. Contacted xfinity from my app. They mentioned that it was cancelled via "Email" - very suspicious that a person can cancel the account via email.