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Received a message about cancelling service - but I didn't

catherineb1
New Poster

Received a message about cancelling service - but I didn't

I recieved an email this evening that my "cancellation request" was received and that today was my last day of service. I did not request to cancel service, and really need the internet to continue working from my apartment. The notice is also posted to my account, so it's not a phishing email. Please help me undo this faulty request!

Again
Expert

Re: Received a message about cancelling service - but I didn't


@catherineb1 wrote:

I recieved an email this evening that my "cancellation request" was received and that today was my last day of service. I did not request to cancel service, and really need the internet to continue working from my apartment. The notice is also posted to my account, so it's not a phishing email. Please help me undo this faulty request!


You need to call Customer Security Assurance.  They may be able to help you. Their phone number is (888) 565-4329.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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kalap1255
New Poster

Re: Received a message about cancelling service - but I didn't

I received the same message today - September 30, 2020. l did not cancel my subscription to xfinity. Contacted xfinity from my app. They mentioned that it was cancelled via "Email" - very suspicious that a person can cancel the account via email.

Again
Expert

Re: Received a message about cancelling service - but I didn't


@kalap1255 wrote:

I received the same message today - September 30, 2020. l did not cancel my subscription to xfinity. Contacted xfinity from my app. They mentioned that it was cancelled via "Email" - very suspicious that a person can cancel the account via email.


You need to call Customer Security Assurance.  They may be able to help you. Their phone number is (888) 565-4329.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!