Re: Wireless Cable Boxes/Customer-owned modem

davidtm · ‎10-31-2020

I, too, am interested in getting 4K over the "air" programming. I currently have the ag2v2 box and my own cable modem and separate wireless router. I have a Samsung smart tv which can provide 4K streamed content. While I realize that live 4K content is limited, I would like to future proof.
Thanks fort any suggestions, as looking into this via xfinity online or app puts me in a loop.

gdavis7119 · ‎11-06-2020

I am also looking for help getting a wired X1 4K box that works with my own modem. Sounds like that is the XG1V4. I am getting the run-around on customer service when I call. Can you assist @ComcastMichael @ComcastChe ? Thanks in advance!

CCAndrew · ‎11-06-2020

You would need to upgrade to a 4K dvr. Escalated to an Official Employee to help you out

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastAmira · ‎11-07-2020

Hello All! Thanks for reaching out to us on our Forums page. We would be more than happy to assist you with getting a 4K DVR. Can you please send me a Private Message including your first and last name as it appears on the account?

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

davidtm · ‎11-08-2020

Messages sent. (Sent two, as I forgot to include my name in first msg. 😕)