New Poster
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1 Message
Re: Trouble started after upgrade to Extreme Pro 600mbps
Same exact issue. Tech just left and he was getting the speed through his tester and on his cell phone. But nothing I connect shows anything higher than 350
New Poster
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1 Message
XfinityMarcos
Official Employee
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2.4K Messages
4 years ago
Hello, thank you for taking the time to reach out to us on this platform and for giving me the opportunity to assist you! I can definitely help with some troubleshooting steps to get you the right speeds. Are all of your devices showing that slower speed or just one in particular?
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Again
Expert
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31.9K Messages
4 years ago
If you're testing over wifi you won't see 600mbps.
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XfinityThomasC
Official Employee
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2.7K Messages
4 years ago
Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.
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