Dustrat's profile

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1 Message

Wednesday, February 10th, 2021 12:00 PM

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Re: Trouble started after upgrade to Extreme Pro 600mbps

Same exact issue. Tech just left and he was getting the speed through his tester and on his cell phone. But nothing I connect shows anything higher than 350

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Official Employee

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2.4K Messages

4 years ago

Hello, thank you for taking the time to reach out to us on this platform and for giving me the opportunity to assist you! I can definitely help with some troubleshooting steps to get you the right speeds. Are all of your devices showing that slower speed or just one in particular? 

Expert

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31.9K Messages

4 years ago


@Dustrat wrote:
Same exact issue. Tech just left and he was getting the speed through his tester and on his cell phone. But nothing I connect shows anything higher than 350

If you're testing over wifi you won't see 600mbps.

Official Employee

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2.7K Messages

4 years ago

Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.

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