Im having the same issue, it has been over a month and still no one has reached back out. I was told by the tech that came out that there is internet on street but the cable running to the house needed to be updated to digital. I was told that the constuction team would reach out to me, but still no answer.
I'm sorry you have not received an update from construction @JDSGA. I will be more than happy to follow up on this concern. When you have a chance send us a private message with your name and address. If you have never sent us a PM this link is a good reference. https://comca.st/393qg7v "Private Message" on the bottom of the page can come in handy.