New Poster
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1 Message
Re: Request Credit for outage
I’m writing to ask for a two-day credit. I had internet, outages on 2/16/20 and 2/17/20. I was unable to call Xfinity to report the outage due to no phone service. Please credit my account for two days.
user_Kaitlan
Contributor
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317 Messages
4 years ago
Hello, @SM9999 Thank you for reaching out to us here through the Forums! I'm sorry to hear about the downtime experienced and I can absolutely help you look into a credit for that time, as well as make sure the signals are good so it doesn't happen again.
Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the address on file. You can send me a Message by clicking on my name (ComcastKaitlan) and selecting Message!
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