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Hello, @SM9999 Thank you for reaching out to us here through the Forums! I'm sorry to hear about the downtime experienced and I can absolutely help you look into a credit for that time, as well as make sure the signals are good so it doesn't happen again.
Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the address on file. You can send me a Message by clicking on my name (ComcastKaitlan) and selecting Message!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
