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Re: Outage credit in Oregon

Taelega
New Poster

Re: Outage credit in Oregon

Hello, I am a Public Health worker for Marion County working remotely on the Covid 19 pandemic. I have not been able to assist my team for 4 days due to internet outage in Keizer. Any help on the way?
ComcastMorgan
Official Employee

Re: Outage credit in Oregon

Good afternoon, Taelega. Thanks for posting here for support and thank you for all that you do in your field of work!

 

I know the service interruption serves as a major inconvenience. We are so sorry for the inconvenience, 4 days is a long time- especially during times like these. The easiest/fastest ways to check/monitor interruptions are going to be here: https://comca.st/3k6xOKJ and using our My Account web portal or app here: https://comca.st/3aoeK79. The app is my personal favorite, because of the mobility and convenience it offers- all in the palm of your hand! In the meantime, have you attempted to join any of our Xfinity WiFi hotspots to try and get online? Sometimes those can actually still work, even during a time like this. 


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