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Re: New Construction - Need Internet Installation - Current Ticket Ignored for 3 Weeks - Help!!!

krishmaina
New Poster

Re: New Construction - Need Internet Installation - Current Ticket Ignored for 3 Weeks - Help!!!

Please help me too..Schools are virtual and i do not have internet.kids are out of school. it is so hard to get to some to talk at xfinity. I get contradicting asnwers on each call. i went to local comcast office too, they told me there is nothing they can do. Ticket number 1792050, ticket number 1800516.

Again
Expert

Re: New Construction - Need Internet Installation - Current Ticket Ignored for 3 Weeks - Help!!!


@krishmaina wrote:

Please help me too..Schools are virtual and i do not have internet.kids are out of school. it is so hard to get to some to talk at xfinity. I get contradicting asnwers on each call. i went to local comcast office too, they told me there is nothing they can do. Ticket number 1792050, ticket number 1800516.


Why don't you have internet?  Are you in a new construction home?  If so, have you had a site survey done to make sure you can get Comcast internet?


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ComcastAmir
Official Employee

Re: New Construction - Need Internet Installation - Current Ticket Ignored for 3 Weeks - Help!!!

Hello krishmaina, I apologize for not seeing this sooner. I wanted to reach out to see if you're still having issues with your services. I'd hope this has been resolved but if not please reach back out to me here. 


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ComcastJonathan
Official Employee

Re: New Construction - Need Internet Installation - Current Ticket Ignored for 3 Weeks - Help!!!

@ComcastAmir As of 9/15 addressability was complete (see ticket JB0000435107) 

 

@krishmaina let us know if  you've been able to sign up for services, if you have, welcome to Comcast!


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