krishmaina's profile

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Friday, September 4th, 2020 1:00 PM

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Re: New Construction - Need Internet Installation - Current Ticket Ignored for 3 Weeks - Help!!!

Please help me too..Schools are virtual and i do not have internet.kids are out of school. it is so hard to get to some to talk at xfinity. I get contradicting asnwers on each call. i went to local comcast office too, they told me there is nothing they can do. Ticket number 1792050, ticket number 1800516.

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Expert

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31.9K Messages

5 years ago


@krishmaina wrote:

Please help me too..Schools are virtual and i do not have internet.kids are out of school. it is so hard to get to some to talk at xfinity. I get contradicting asnwers on each call. i went to local comcast office too, they told me there is nothing they can do. Ticket number 1792050, ticket number 1800516.


Why don't you have internet?  Are you in a new construction home?  If so, have you had a site survey done to make sure you can get Comcast internet?

Gold Problem Solver

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7.2K Messages

5 years ago

Hello krishmaina, I apologize for not seeing this sooner. I wanted to reach out to see if you're still having issues with your services. I'd hope this has been resolved but if not please reach back out to me here. 

Official Employee

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839 Messages

5 years ago

@ComcastAmir As of 9/15 addressability was complete (see ticket JB0000435107) 

 

@krishmaina let us know if  you've been able to sign up for services, if you have, welcome to Comcast!

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