Community Forum
Good morning, acobkennedy22. We understand the impact that unexpected charges can have and we do have an option in place to help rectify that from On Demand purchases. Please take a look at this link here: https://comca.st/35yiNu9. We highly recommend making sure a Purchase Pin is set for the Stream website, as well as each TV box in the home in order to be safe. Two-step verification can also help as an added layer of security, you can find more about that here: https://comca.st/2HyKvib. If you believe they are fraudulent charges from users beyond those in your household and those you have granted access to, please see this link: https://comca.st/2IXJDnJ. Let us know what other questions you may have, we're here to help.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
