Community Forum

Re: Downgrade to just internet

lovemusic64
Frequent Visitor

Re: Downgrade to just internet

I am a very disappointed customer of long standing and I cannot understand why customer service is almost non-existent and it takes forever to get anything resolved.  I have been waiting for a supervisor to call me back for over an hour and have NO FAITH anyone actually will.

ComcastTambrey
Official Employee

Re: Downgrade to just internet

Hello, lovemusic64! I'm so glad you reached out to us here on the Xfinity Forums for help with your service plan. I'm sad to hear you've not had the best experience thus far getting help and that is definitely not what we want for our long-standing customers. If you could send me a PM with your first/last name and service address, I'd love to help in any way.

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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ComcastThomasF
Official Employee

Re: Downgrade to just internet

Hello and thank you! I really appreciate you being a member of the Comcast Family! This is not the experience I want you to have. Can you please send me a private message with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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pilop88
Regular Visitor

Re: Downgrade to just internet

Hi @ComcastTambrey

 

I, too, am interested in downgrading to an internet-only service since we no longer watch live TV that much, and we could use some savings these days.

 

Can you help me out with how to go abut doing this?

 

Thank you

ComcastJosephB
Official Employee

Re: Downgrade to just internet

Hello, @pilop88, how are you? I hope your Friday has been a good one! I will be happy to help you change your subscription to internet only. Just send us a private message with your name and service address. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/377OFHq


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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