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Re: Data overages

fg9606
Regular Visitor

Re: Data overages

This!  You wrote what I was thinking.  I've been with comcast/xfinity for many years and recently went from a fixed rate contract (3 yrs) that ended back in October.  I had to "upgrade" my service to include phone with my internet to bring the cost "down" to around $75 (which was really up from $60).  To add insult to injury I purchased my own modem to save on the $10 equipment fee and now I've found the whole "unlimited" data is (removed: due to abbreviated profanity).  I've hit the limit on data several times now and like others can't seem to figure out why.  I somehow managed to add almost 150G in data over one weekend and this pushed me over quite a bit.  Such a cash grab and I, like you, will be taking my account elsewhere.  AT&T has a fiber connection in our neighborhood so it won't be a hassle to switch.  AND, their plan shows a rate of $60/month with upto 1000mps!  Too bad Xfinity doesn't want to keep their customers.   Doing this in the midst of a pandemic is just wrong on many levels.

ComcastJodie
Official Employee

Re: Data overages

@fg9606 We appreciate the feedback and would really like to help make this right with the recent changes to the data network plans. Please send us a private message by selecting my profile and click on "Send a message." We'll be here to help. 


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