Hello @kstevens27, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and I hope you're doing all you can to stay warm in this winter storm. We can absolutely get a credit applied to your account for the service downtime you experienced.
In order to get your account pulled up and do so, please send me a Private Message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
I lost connection on Tuesday and again on Thursday evening. I understand there is credit that can be applied to my account due to the winter storm? This would be a great help if so. My fingers are crossed.