Community Forum
Hello @kstevens27, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and I hope you're doing all you can to stay warm in this winter storm. We can absolutely get a credit applied to your account for the service downtime you experienced.
In order to get your account pulled up and do so, please send me a Private Message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
