Official Employee
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5K Messages
Re: Credit due to storm
Hello @kstevens27, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and I hope you're doing all you can to stay warm in this winter storm. We can absolutely get a credit applied to your account for the service downtime you experienced.
In order to get your account pulled up and do so, please send me a Private Message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.
APham08
New Poster
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1 Message
6 years ago
Hello,
I would also like to know how I can get credited back due to the winter storm in Texas.
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kstevens27
New Poster
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1 Message
6 years ago
I lost connection on Tuesday and again on Thursday evening. I understand there is credit that can be applied to my account due to the winter storm? This would be a great help if so. My fingers are crossed.
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