Re: Cannot Get A Live Person on the Phone - Xfinity Help and Support Forums

Jenewoman · ‎01-19-2021

Having having the same problem and because of that I haven’t been able to cancel one of the services so I’ll just keep getting charged more.

ComcastJoeTru · ‎02-02-2021

Hi Jenewoman. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and the service downgrade options. Please send me a private message and include your full name and service address, so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" and private message me.

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FlyingCircus · ‎02-02-2021

#1 Had to re-sign in to the forums to be able to send a PM, and then was fine.

#2 New customers need to activate the service using the box, THEN all the channels show up in the Xfinity stream app.