Re: Account randomly deactivated even though I paid - Xfinity Help and Support Forums

Saachi · ‎01-04-2021

Hi @ComcastMichael! I'm dealing with the same problem. I wasn't able to get help on the support line in reactivating the account and am not sure what the cause for the deactivation is. I moved into a new apartment and, despite enrolling for the service and receiving an email confirmation for thhe order, do not have an account. Your help would really be appreciated!

ComcastMichael · ‎01-15-2021

Thanks for reaching out to us on the forums, @Saachi! I apologize to hear that your account was deactivated to begin with, but I would like to make sure we are getting you back up and running. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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