Community Forum

Re: Account randomly deactivated even though I paid

Saachi
New Poster

Re: Account randomly deactivated even though I paid

Hi @ComcastMichael! I'm dealing with the same problem. I wasn't able to get help on the support line in reactivating the account and am not sure what the cause for the deactivation is. I moved into a new apartment and, despite enrolling for the service and receiving an email confirmation for thhe order, do not have an account. Your help would really be appreciated!

ComcastMichael
Official Employee

Re: Account randomly deactivated even though I paid

Thanks for reaching out to us on the forums, @Saachi! I apologize to hear that your account was deactivated to begin with, but I would like to make sure we are getting you back up and running. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!