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Random service cancellation

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New Poster

Random service cancellation

I recently moved into a new home and was recommended Xfinity by a friend for the area. It was an easy setup and I had no problems getting into it, I however received a email not even 3 days into my service. Notifying me that I had canceled my service for internet, of which I most certainly did not. I don’t know if this a normal problem for xfinity users or not. But I’d be really grateful for some help with finding out how to rescind that cancellation order, it is very disappointing.
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Official Employee

Re: Random service cancellation

Hi, ADCJ. So sorry to hear about what happened with your order. That is definitely odd and unusual! I can take a look and see what I can do to help. Please send me a PM and we can continue from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thank you!


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