Random service cancellation

I recently moved into a new home and was recommended Xfinity by a friend for the area. It was an easy setup and I had no problems getting into it, I however received a email not even 3 days into my service. Notifying me that I had canceled my service for internet, of which I most certainly did not. I don’t know if this a normal problem for xfinity users or not. But I’d be really grateful for some help with finding out how to rescind that cancellation order, it is very disappointing.

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Responses

CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, ADCJ. So sorry to hear about what happened with your order. That is definitely odd and unusual! I can take a look and see what I can do to help. Please send me a PM and we can continue from there.

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

Thank you!

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ADCJ

New Poster

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2 Messages

5 years ago

Bit late to answer but I guess I might as well say what ended up happening, I had moved into my new home to live with my elderly father to take care for him. And not a month into living there he passed away, I then proceeded to put my own internet plan in place, because of course I can’t pay for my dead fathers. Not even five days into having service my internet was cancelled. The reason being that there was a past service with my surname so Xfinity assumed that it was only natural to cut my service and force me to pay for my dead fathers debt. It was a very disrespectful and disheartening thing to deal with. I honestly didn’t expect Xfinty to force their customers on these things.

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Again

Expert

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31.9K Messages

5 years ago

@ADCJ wrote:
Bit late to answer but I guess I might as well say what ended up happening, I had moved into my new home to live with my elderly father to take care for him. And not a month into living there he passed away, I then proceeded to put my own internet plan in place, because of course I can’t pay for my dead fathers. Not even five days into having service my internet was cancelled. The reason being that there was a past service with my surname so Xfinity assumed that it was only natural to cut my service and force me to pay for my dead fathers debt. It was a very disrespectful and disheartening thing to deal with. I honestly didn’t expect Xfinty to force their customers on these things.

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Good morning, ADCJ. We extend our deepest condolences to you and your family. We know this must be a tough time and we're very sorry to hear about what happened with the accounts on top of that. We want to make things right, please send me that PM so I can further assist.

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Customer Service

ADCJ

Random service cancellation

CCMorgan

ADCJ

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CCMorgan

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