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Random service cancellation

New Poster

Random service cancellation

I recently moved into a new home and was recommended Xfinity by a friend for the area. It was an easy setup and I had no problems getting into it, I however received a email not even 3 days into my service. Notifying me that I had canceled my service for internet, of which I most certainly did not. I don’t know if this a normal problem for xfinity users or not. But I’d be really grateful for some help with finding out how to rescind that cancellation order, it is very disappointing.
Official Employee

Re: Random service cancellation

Hi, ADCJ. So sorry to hear about what happened with your order. That is definitely odd and unusual! I can take a look and see what I can do to help. Please send me a PM and we can continue from there.


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


Thank you!

I am an Official Comcast Employee.
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