Question About Moving Service but Would like to Overlap Addresses

I'm looking to move to a new address soon but there will be a few weeks when I'll need service at both the new and old address. Is this something that can be done? I know I'd need to pay for the time both addresses were connected.

Thanks.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

XfinityAmira

Official Employee

•

4.2K Messages

5 years ago

Hello @jb606, thanks for reaching out to us about this on our Forums page. We appreciate you keeping our services and transferring them to your new address. Overlapping for a few weeks most likely would not be possible. We would love to further assist you with this and see what options we do have. Can you please send me a Private Message including your first and last name as it appears on the account?

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

0

U

user_2debbd

Visitor

•

2 Messages

4 years ago

I have this exact situation but how do I get invovled now? Do I have to private mssage Amira?? I don't even know if this person is still with Comcast or not but.. I find it incredible that I could not figure out how to talk to a real person through all this. I tried bots but they say they are going to connect to a live person but that was yesterday.

I'm going to start private messaging people from these old posts and see if one answers back.

1

0

XfinityMichaelC

Administrator

•

4.4K Messages

Greetings, @user_2debbd! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to get your services moved. We can certainly assist you here. Please keep in mind reaching out to us directly before we reach out to you violates the forums guidelines. However, can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Customer Service

jb606

Question About Moving Service but Would like to Overlap Addresses

XfinityAmira

user_2debbd

XfinityMichaelC

New to the Community?