Hello there, @Lmath3. Oh my! I am extremely sorry to hear about the damage we caused. I can imagine the frustration this has caused. In most cases, a ticket was probably submitted regarding the damage. I'd love to help and look into this more for you. Can you please send me a PM with your name and address?
To send me a private message, click on my name, "ComcastKorie," and then click send a message. Look forward to hearing from you soon.