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Hi, kentonway! I can imagine how frustrating that must be. Our team can definitely look into this and investigate what happened. Can you please send us a private message? Just go ahead and click on my name "ComcastStarr" and hit send a message and we can continue there. Please include your name and address in the message.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
