So, I have just Performance internet, promo expires March 8. I cannot afford a penny more on a senior social security fixed income. Technically, I believe I would be eligible for Essentials. But of course there's the 90 day no Comcast service issue which really stinks.
So, unless things have changed and I can move to Essentials, I will need the cheapest internet only plan possible - before my current promo ends so I don't get slammed with a bill I can't afford. Assistance appreciated and needed asap. Thank you!
Thanks for posting to the Xfinity Forum, @shaera! I understand your concerns and would be more than happy to review your account to see how I can help. Let's start by checking your eligibility for Internet Essentials, and if it's not available to you, we can discuss the promotions available in your area. Please send a private message by clicking on my name, "ComcastChe," and then click send a message. In the body of your message, please verify your first and last name, the account holder's name if different from you, and the numbers associated with your service address. Chat with you soon!
Thank you for working with us, @shaera! It was great connecting with you! If you need any additional assistance feel free to reach back out. We are always happy to help!