Welcome to our awesome Xfinity Forums! I can tell by your message you have not had such a pleasant experience and I'm here to do everything possible to turn this around for you. We appreciate you continuing to choose us as your provider and I am confident we can get to the bottom of this for you!
Can you please send me a private message with the error, your first/last name, name on the account if different, and the full service address? You can send me a Private Message by clicking my name “ComcastLysaP” then select “Send a Message” in the right side. I look forward to working with you soon!