Problems with my Account

I tried calling, chatting, tweeting and cannot get help. Yesterday I called to report an outage and the system immediately recognized my phone number and asked me which address I would like to manage .... I only have one address! The first address the system dictated to me is an apartment.  I live in a house. 

How can I get someone at Comcast to fix this? And why is someone using my phone number for their services? Thank you.