Community Forum

Problem with plan order

Highlighted
Frequent Visitor

Problem with plan order

Dear Xfinity representatioves,

could you please assist me witn with internet plan order problem.

In the my Xfinity account was apeared message about new offers for me.

When I click "Add To Card" selected plan I get message "we not able to complete this order online".

I attached screenshotes of thise messages.

Is it possible to solve it online?

 

Best regards,

Iurii.

xfinity offer.png
orderd problem.png
Highlighted
Official Employee

Re: Problem with plan order

Hi iurii. Thank you for creating a post on our Forum. I can assist with reviewing the offers available to your account / location. Please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!