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Power outage

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Power outage

I would like to request a credit for the loss of service due to power outages on 2/15, 2/16 and 2/17, 2021. What do I need to do to begin the process? 
Thank you!

Official Employee

Re: Power outage

Hello, @Dschurtz1! I am glad that things are working again for you and hope the weather is warming up as well! I have some steps for you to follow to apply for the adjustment.

1. Please log in to either our easy to use website, or our award winning Xfinity app. 

2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".

3. A form will launch where you can enter your submission to add the adjustment to your account. 

Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the adjustment process.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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