Hello, @Dschurtz1! I am glad that things are working again for you and hope the weather is warming up as well! I have some steps for you to follow to apply for the adjustment.
1. Please log in to either our easy to use website, https://comca.st/3brVJA2 or our award winning Xfinity app.
2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".
3. A form will launch where you can enter your submission to add the adjustment to your account.
Please let us know if you have any questions about this process. We are happy to assist you and appreciate your time and help with the adjustment process.