Hello, @Torrx3! Thank you for reaching out to our experts with your concerns. I know how frustrating it can be to have your service down. We'll be happy to stay with you through any interruption and can credit your account for the down time once service is restored. Please send me a message by clicking on "ComcastLizzy" and then selecting "Send a Message". Please message me with your first and last name and complete service address. See you there soon!