Community Forum

Power outage

Misssky2
New Poster

Power outage

I live in Houston, TX and was without power for 2 days (2/14-2/16), and was inquiring about a service credit.
ComcastTambrey
Official Employee

Re: Power outage

Hello @Misssky2. Welcome to the Xfinity Forums! I am so glad you reached out to us here for help with getting credit for your downtime. It's good to hear your power has been returned, I know how inconvenient even just a few hours can be, so I can only imagine how rough 2 days were! Either way, please send me a PM with your first/last name and service address so we can apply that credit. 

 Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Misssky2
New Poster

Re: Power outage

My name is [Edited to remove personal information - Name] and my address is [Edited to remove personal information - address]

thomasrios6996
New Poster

Re: Power outage

thanks for this post. i am also inquiring of the same thing.

[Edited to remove personal information - Name, address, phone number]

thomasrios6996
New Poster

Re: Power outage

[Edited to remove personal information - address]

ComcastLizzy
Official Employee

Re: Power outage

Hello, @thomasrios6996. Thank you so much for reaching out to our experts about a credit for a service interruption. We know how frustrating it can be when service goes down for any length of time. You're in the right place and my team is happy to help. Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. I look forward to working with you!


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!