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Power outage credit

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Power outage credit

Hi, we got power out for more than 2 days and I only got 1 day credit.
Official Employee

Re: Power outage credit

Hello, @grace28423. I would be happy to assist you and ensure your account has the correct credit for your downtime in service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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