I'm so happy to see that you've joined our Xfinity forums, @Cjamosteller! Thank you for taking time out of your day to bring your service issue to our attention. I'm happy to apply a credit for the time without service. Please send me a Private Message with your name and address so I can access your account and help.
To send a private message, click my name " ComcastEmilyS", then click "send a message".