Hello, @6978259 . Thanks for reaching out to us here on the Xfinity Forums for further information regarding your service interruption. I see that you have already sent us a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.
You can always get information online here, or through our My Account App regarding the service interruption.