Community Forum

Poor Xfinity Installation

decare
New Poster

Poor Xfinity Installation

My daughter just had Xfinity installed. I went over to see how things were going. What I saw was unbelievable. The installer drilled a hole in the frame of the basement window ran the cable through it and routed it through another window which he could not close. Unbelievable. When I asked him how the window would close and keep the basement from freezing he gave me an upset look. I told him to route it professionally. He then drilled a hole through the site of the house to route the wire. He did not caulk around the hole he made. Also the wire he ran comes up from the lawn about 12" from the side of the house. How are the lawn cutters supposed to cut the grass. YOU CAN'T MAKE THIS STUFF UP. I HAVE PICTURES. ANY RECOMMENDATIONS ON HOW TO GET THEM TO FIX THINGS WOULD BE APPRECIATED.
ComcastChe
Official Employee

Re: Poor Xfinity Installation

Hi @decare! We appreciate you for using the Xfinity Forum to share your feedback. This isn't the type of experience we want for our customers. Our team would like to chat, gather a few pieces of information and ask more questions to see how we can help. Unfortunately, if you aren't an authorized manager on your daughter's account, we will be limited to how we can help. If she prefers that you chat with us on her behalf, can you please ask her to review this document to have you added to the account before we can proceed? 

 

Once you are added, please send a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name, the account holder's name, and the numbers associated with her service address, and we can go from there. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!